This coming spring all synfibers.com clients will be moved to a new server. For most users this will mean increases in mailbox as well as an updated webmail interface.

UPDATE: This migration is now complete. The old server will be kept until the end of June 2014. Please advise before then if you have problems or any missing files or messages.

Usernames and passwords are not changing and do not need to be reconfigured.

In preparation for this move, and to make sure there is no interruption of service, please check all mail account configurations and make the following changes:

1) CHANGE HOSTNAME to CLOUD.SYNFIBERS.com
Any references to the following HOST NAMES (not EMAIL ADDRESSES) in your mail client configuration:
synthet3.securesites.com
OR
synthet3.securesites.net
OR
anyname.yourdomain.com

MUST BE CHANGED TO:
cloud.synfibers.com

2) SSL MUST BE TURNED OFF TEMPORARILY.
Until now all mail clients were using a shared certificate provided by the current host. Once the new server is in place, SSL can be turned back on. I will notify all users when this is ready.

This guide has screenshots showing where the hostnames and SSL settings for Outlook Express are configured:
http://www.neomailbox.com/support/install-guides/9-ssl-pop3-smtp/99-micr...

3) NEW WEBMAIL
Users who previously accessed webmail using the TWIG system at twig.synfibers.com or yourdomainname.com/twig will need to access it from one of the following new addresses:
synfibers.com/roundcube
yourdomainname.com/roundcube
Once the server migration is completed and SSL is reactivated, this new webmail system will also be online.

If you have any questions whatsoever please email me. I will send out several more messages leading up to the server change.

The migration to the new server is complete. All accounts on all domains should function properly and all pre-existing mail archives have been preserved.

If you are still not receiving mail or are missing any old files please email me immediately at dmjossel@synfibers.com. As a last resort you may use the IP address 168.143.35.204 as your incoming (POP) and outgoing (SMTP) mail servers. If you have SSL activated you may see an error message that the certificate is unsigned. If you ignore it mail should function properly. Within a day or two you should be able to revert to using your own domain or the shared domain synthet3.securesites.net (for SSL support) on the new server.

This migration also brings a new option for webmail; an AJAX-powered interface that is a bit more advanced than the TWIG interface for handling mail. You can access it at:

https://your-domain.com/mail/

The login screen gives you options for Advanced (supported in Internet Explorer and Firefox, mimics the layout and features of Outlook Express in a web interface) or Standard Ajax (for other modern browsers) or Simple (for old browsers and/or mobile devices).

In most cases the old TWIG interface, should you want it, is still available at:

https://your-domain.com/twig/

If either of these options don't function properly or you have any other questions or problems, please feel free to contact me:

http://synfibers.com/user/1/contact